At this year's (2025) Taiwan International Hotel and Restaurant Equipment Supplies Exhibition, several robotics solution providers showcased cross-floor applications integrating LiftMind Elevator Intelligence Solutions, demonstrating innovative smart hotel service processes. During the exhibition, AoXiang Smart, as a technology partner, assisted various robotics manufacturers in showcasing the integration of robots and elevator systems, achieving seamless full-building service coverage.
As the hospitality industry accelerates towards intelligence and automation, the introduction of robotic services is no longer just an innovative topic; it is a pragmatic choice responding to multiple pressures within the industry. With a long-standing shortage of human resources, increasing pressure towards net-zero carbon emissions targets, intense competition over service experiences, and evolving consumer preferences, hotel operators are actively seeking innovative solutions to enhance operational efficiency and service flexibility.
Firstly, the hotel industry in Taiwan and globally has long faced challenges with finding front-line service personnel and high staff turnover rates. Coupled with long work hours and irregular shifts, maintaining stable operational costs remains challenging. In this context, introducing robots to perform tasks such as delivery, welcoming guests, and room service support can alleviate labor pressures while providing 24-hour uninterrupted service capabilities, thereby strengthening overall operational stability.
Secondly, in response to global ESG trends and net-zero carbon policy demands, hotel operators are gradually incorporating low-carbon operations into their core objectives. By integrating robots with smart scheduling and optimized movement paths, not only can energy waste from elevators and facilities be reduced, but it also aids in the digital management and tracking of carbon footprints, serving as a practical means of achieving intelligent energy savings.
Moreover, modern travelers' expectations for service experiences continue to rise, especially among younger demographics and international guests, who increasingly demand 'contactless services,' 'instant responses,' and 'technologically enriched experiences.' The introduction of robots can enhance the immediacy and consistency of services while contributing to a younger and more differentiated brand image.
However, if these robots cannot autonomously use elevators and move across floors, they will fail to truly offer comprehensive service capabilities throughout the entire building, limiting the full potential of their role in hotel operations. Thus, elevator integration becomes a crucial milestone in realizing the practical application of robots, which is precisely the core intention behind the LiftMind system launched by Soaring Intelligence.
LiftMind is an intermediary elevator software solution designed specifically for smart buildings and robotic applications. With its modular architecture and flexible API interface, LiftMind can swiftly connect with various elevator control systems and mainstream robot platforms, enabling robot vendors to rapidly achieve capabilities like "cross-floor movement, autonomous action, and precise dispatch" without disrupting the existing building environment.
During this exhibition, a variety of robots equipped with LiftMind technology appeared at the venue, including room service robots, food delivery robots, and cleaning patrol robots, all successfully demonstrating cross-floor processes. This showcased an intelligent hospitality scenario where robots autonomously complete tasks without human assistance. This presentation not only proved the feasibility and immediate viability of robot applications in hotel settings but also revealed the operational breakthroughs achievable through elevator integration.
Soaring Intelligence will continue to delve deeply into the smart building domain, collaborating with more elevator system integrators, robot brands, and industry players to elevate smart services, bringing unprecedented operational flexibility and sustainable competitiveness to the hospitality industry.
