CU Hotel / CU Hospitality Group

Stepping into CU Hotel, you're instantly captivated by the stunning beauty born from the collision of vibrant color blocks and visual elements, blending an air of understated luxury with a chic, intellectual vibe. By integrating innovative technology services, we elevate the five senses of the travel experience, adopting digital solutions to aid management. We offer self-service kiosks, smart elevators, and in-room intelligent voice assistants, empowering travelers to engage in a self-guided interactive service experience.

As technology advances, hoteliers must keep pace by continuously updating their facilities to provide guests who are ever in search of novelty with unique experiences. Ultimately, an exceptional service experience traces back to 'human nature,' meaning personalized and customized services that resonate more closely with needs are the eventual value of digital transformation.

Amplifying Service Value in Small Spaces

We frequently hear about transformations in the hospitality industry, typically targeting key elements for renovation, from online booking systems and event experience planning to lobby and room services, and even spatial renovations. However, they often overlook the 'elevator experience,' which virtually every guest encounters. Providing more convenient services in the brief and confined cab, offering considerate reminders, and designing empathetic service and experience from scenarios, personal needs, and desires can yield positive brand benefits.

Smart Elevator Concierge, Caring More About Your Customers Than You Do

How can we implement a strategy to enhance the elevator experience?

LiftMind, at CU Hotel, has provided a unique solution.

— Offering More Friendly Ride Services —

When guests check in, they often enter the elevator with bags and luggage, eagerly anticipating their room. At this time, the elevator will automatically open and secure the cab, ensuring the guest and luggage are fully inside before closing the doors. Simultaneously, guests can use voice commands to go to their destination floor without needing to set down their items, making reaching that floor an effortless experience. This friendly service exceeds customer expectations, and with intuitive operations and smart connectivity, effectively enhances customer satisfaction.

— Personalized Interactive Hospitality —

We can create hotel-specific slogans and commands through pre-set customized voice features. The elevator can offer tailored greetings, inquire about the guest's stay, and provide check-in reminders. This approach not only fosters deeper relationships between the company and customers but also allows for feedback collection, serving as a foundation for enhancing customer experience.

Initiate Digital Transformation, Let Elevators Create More Value for You

The innovative technology from LiftMind helps brands realize optimized services while establishing customer trust and conveying brand value. Many companies, when advancing digital transformation plans, prioritize 'enhancing customer experience' as a key strategic goal. From service processes, operational systems to safety management, reforming elevators incorporates innovation and safety measures, not only boosting efficiency but also reducing unnecessary resource waste. Digital transformation is an inevitable topic across industries and a target and direction in corporate upgrades and innovations. Let's do our part for the planet and enhance our lives.